Recalling a payment

I paid a ABSA beneficiary on Friday night, went to the branch at the enquiries desk to recall that payment, l filled in the form and told me that I received the reference number. . Which l received,that the recalling will not be definite, now I'm calling customer care I'm being told other stories that l didn't feel in the form, the form wasn't scanned back to them, it will be resolved in 2 weeks. Things l was never told on that counter. Why really aml paying for this prestige banker thing, there is no prestige service here...