Recall submitted, No feedback but recall fee deducted from account!!!

31/12/18: My wife made a payment from her SBSA ac**** to a Capitec account. Delivery was promised but not done by 16h30, we then suspected it was a ****. We immediately called Standard Bank and explained the issue. We were told to complete a form for the recall and told about the R200 odd fee We also called Capitec and explained the same, they immediately suspended the account.

Since the email submission we have ONLY received a reference number QMRC ********** 29335 but no further updates. Needless to say the recall fee deducted, but the recalll NOT done.

Please note: We have a affadaivit, but NO Case number as the SAPS refuse to do one, we provided all the documents and still they refuse, as it's not ***** according to them.

TODAY we did a follow up to the ***** and recall email addresses and low and behold, now they want: 1. Affidavit - Done! 2. Case number - As stated above, SAPS refuses to do it 3. Proof of payment - really, you are the bank, what proof do you want? 4. Invoice - What invoice, deilvery NOT done, it was done over WhatsApp and telephone calls

THIS IS TOTALLY UNACCEPTABLE, we've jumped through hoops for both you and SAPS and this is the result!

2019 Goal! Switch to FNB, thanks for making the decision easier