Recall of funds transferred to incorrect account no end in sight for incorrect departmental contacts

I was given an account number by one of my clients to transfer money for goods purchased and his wife gave me the incorrect account number in error to transfer R35000-00 to. I logged a call with the recal l department who then in turn sent me a closure that the recall was unsuccessful. What a mission to get to the legal department as all the numbers given by 5 different call centres were incorrect including the one on the reply of the recall bureau. I managed finally after 45minutes on the phone to get to the proper department and persons. Is this how Standard Bank operates and reply customer documents are not checked regularly with contact telephone numbers.