Recall funds department

Good day,

I mistakenly sent funds to the wrong account and submitted a recall form and proof of payment as instructed by Standard Bank. However, I received a message stating that the account was not found. Upon checking, I noticed that the account number I provided does not match what was on my form.

I have reached out for assistance but have received no response. I was informed that Tusokwakhe is handling my case, but it seems there may be a misunderstanding with my form, causing delays.