Recall for domestic worker payment to incorrect account

You are letting yourselves down badly. I made a payment to my domestic worker during the lockdown into an unused account. I completed the recall instruction on 14 April for a recall from this Standard Bank account, and to date I am still waiting for the money to be returned to my Standard Bank account. This is all internal to Standard Bank guys, you don’t have to deal with any other bank! The account holder was contacted and agreed to the recall. Just make it happen now, please! Next step is the banking ombud.