Recall

Good morning Hello Peter Team,

This is my reply to your consultants who are still insisting on the R310: their names will be included as I have a small business and my clients are my priority as they are the ones putting food on the table for my family and now my business relationship with these clients are damaged that I built over the years.

Reply sent yesterday with Reference: ***
Good day Thabisile,
Why let a customer pay for a service that is not even guaranteed?
You guys are more worried about the R310 than solving my problem and the only feedback we as clients get is " it is policy "
When I reported the matter, it should have been taken care of, and the fee could have been deducted according to your terms as that is how clients pay for services, when they are solved or delivered.
Now I have several clients that are on my back for their stock or refunds as I made the error, got in my car and reported It and still, the battle for the R310 continues
THIS IS MORE IMPORTANT THAN CLIENT SERVICE AND I WILL NOT LET THIS MATTER REST UNTIL MY BANK GIVES ME THE SERVICE THAT IS PROMISED

Standard Bank Hello Peter Team,

This is really getting nowhere and I know it does not matter what I say
I am disgusted with my bank that I have been banking with for more than 9 years, whether in good times or bad
The relationship was always there, I don't even want to walk into your branches anymore as you ladies know the ****ming rate
For now, I will deal with the complications with my clients to see how I can work this out

Your consultants to follow up with:
Nxumalo, Thabisile T
Precious Rankoe
Lungile Zwane
and not to mention Lerato and Calvin Team Leader from Rosbank Mall