Really Tired of the Standard Bank ROLLERCOASTER !!!

So! Standard bank continues with the rollercoaster of brilliant service then strikes back with PATHETIC service!! 19th November - claimed for a section of a wall fallen - was told by Sphephelo "I promise you if you use our contractors the work will be done MUCH quicker" Surveyor comes next day - claim all good to go. STILL waiting for ANYONE to respond. After calls to three people and promises from them - NOTHING! 6th December - wrote on their website instead of complaining here. Got a response from Samantha Ramisur on the same day explaining how they would "look into" the matter and that it would take up to 8 days as each matter is taken on it's own merit. Clearly my matter is not worthy of their MERIT!! Today is the 28th of December and absolutely NOTHING has been done about my wall, I haven't heard back from ANYONE from the bank, insurance or the wonderful contractor they've signed up!! Do I ALWAYS have to come to hellopeter to get a response out of Standard bank?? The answer, as per my experience is an absolutel YES!! Just very very tired of this!!!