Really Standard Bank, I waited 21minutes for my call to be answered then 2 minutes later it dropped.

Standard Bank this is ludicrous. I am a private bank client, and if it takes over 20 minutes to answer, that is after I put the phone down after 26 minutes the first time thinking there must be a fault and then tried again. Of course there wasn't. After a lady answered and I explained the situation, the call dropped. I gave up., I can only presume incompetence. I shudder to think how long it must take for clients that are not in the private bank suite. I presume a day or two would be the norm.