really sick of this bank

Good day yet again i write another report. so i purchased airtime on sunday the money was deducted but guess what i still have not received the airtime. please stop promoting services that surly do not work. if you look at the amount of times i have to log complaints to get assistance people will think im surly insane. i pay for a service yet no one bothers to follow up or even call even with my last complaint i received no phone call. i want compensation now im tired of wasting my airtime and time having to contact people with no decency to contact customers. ref number ***