Really ****py Sevice

I app**** for an account online yesterday and got given acc no ***. The email told me I could follow up by phone call on ***. When I called I got told there is nothing on my profile and that I would not be able to get hold of the department that deals with accounts. What the point of the online process then? I need this account to be opened ASAP so I can get paid at the end of the month. Please sort this out ASAP.