Hellopeter
Share Your Experience
JP
Jarryd P

1 reviews | Active since Feb 2020

26 Feb 2022, 18:01

Really poor service so far

Absolutely pathetic service for a new client.

I have attempted to make a payment using the MyBills feature for nearly two weeks now, each time it gives me a generic error message "Bill payment unsuccessful Please try again later"

I called the call center multiple times in an attempt to resolve the issue, each time I was redirected or told to wait another 24-48 hours.

Well, it has been nearly two weeks.

I then opened a ticket with your internet banking team, case: ***1

"Our team is already working hard to get you the help or information that you need, so you’ll hear from us within 24 hours!"

HA! This was sent on Monday the 21st of February and I have still heard nothing.

All I want to do is make payment so I can make a booking to renew my passport and ID card.

Please help me.

0
Replies (8)
Standard Bank
Standard Bank's reply28 Feb 2022, 09:54
Official
Hello Jarryd

Thank you for your posting comments.

We sincerely apologise for the inconvenience caused.  We will look into your matter and revert to you as soon as possible.

Kind regards
Standard Bank Help Centre
*** 
JP
Jarryd P's update09 Mar 2022, 12:52
Reviewer Update
Hi,

I received feedback from the complaints department which said that I needed to take some documents to my nearest branch for FICA purposes. I went to the branch and they took my fingerprints and said everything looked good to go on the system, then we tried to make a payment to Home Affairs and I still get the same generic error message.

I followed up to the email I initially received, and the first response was quarantined by your spam filter. The second follow-up has not been responded to.

Please contact me so I can resolve this issue.
JP
Jarryd P's update22 Apr 2022, 14:39
Reviewer Update

The issue has not be resolved yet.

Standard Bank's reply:I wrote another review on HelloPeter to which your response was as follows:


25 Mar 2022, 06:59
"Hi Jarryd

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty."

Nobody contacted me. My emails were ignored by *** who contacted me initially to solve the issue.

It's laughable at this point and I want nothing to do with Standard Bank ever in my life.

Please send me the R500+ that was supposed to be used for my passport and ID renewal, because you have stooped to a new low and the Department of Home Affairs was more efficient than you.
Standard Bank
Standard Bank's reply26 Apr 2022, 09:52
Official
Hi Jarryd

Thank you for allowing us the opportunity to look into your matter. Please confirm with us did you visit the branch to update your FICA?




JP
Jarryd P's update11 May 2022, 12:23
Reviewer Update
Can I get an update on this???
Standard Bank
Standard Bank's reply11 May 2022, 13:10
Official
Hello Jarryd

Thank you for posting your comments. 


Your matter was escalated accordingly.  


We will revert to you as soon as possible. 

Kind regards

Standard Bank Help Centre
***
JP
Jarryd P's update21 Jun 2022, 09:24
Reviewer Update
????????????

Still NOTHING.

PATHETIC SERVICE.
Standard Bank
Standard Bank's reply22 Jun 2022, 11:36
Official
Hi Jarryd

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team ***