tK
tshegofatso K

1 reviews | Active since Mar 2018

25 Aug 2018, 20:05

Really poor service and no care for customers

So standard bank decides to block my card out nowhere without notifying me or even a reason why my card is blocked , I call them and the lady helping me doesn’t know why my card is blocked , says it will be fine within 30 minutes. Today , like an idiot at a grocery shop my card declines. What do we call this ? I’m left out of words by all this.

0
Replies (2)
Standard Bank
Standard Bank's reply27 Aug 2018, 04:54
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Clint Chetty

Complaint Resolution Centre
***
*** (fax)
***

Standard Bank
Standard Bank's reply28 Aug 2018, 09:53
Official

Dear tshegofatso kabene

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been attended to.

Kind regards

Clint Petersen

Complaint Resolution Centre

***