Really Poor Service

1. Having app**** for a student loan online (Standard bank), we were still required to go the Standard Bank Centurion Branch. Arriving there an hour later of waiting we were send back due to the student loan application of Standard Bank not working. When we went to the Kollonade branch, the Centurion Branch should just have completed a paper trial. 2. After completion of the loan application it was promised to email the proof of payments to the university and associated services. - NOT Done 3. Having tried to call the Centurion branch this morning, I was told that they cannot put me through to the branch by the first Call Center individual. 4. So I called again and the next individual put me through, but after 15min of waiting I was basically disconnected. This is really frustrating and annoying to experience such a service from a Bank that charge a premium banking fee.