MM
Munewazwo M
1 reviews | Active since Apr 2018
28 Oct 2024, 14:57
Really not worth the hassle
Again Standard Bank not missing an opportunity to disappoint. I misplaced my card on Thursday 24 October, I immediately cancelled the card and ordered a new one. As I was ordering I was asked if I wanted in-bank collection or face-to-face delivery, I selected face-to-face delivery, and I was asked to select a time for the delivery which I selected the time. Today comes the time the delivery is supposed to happen, no delivery. I ask through my banking app what is happening only to be told in order to get delivery I need to call the bank. How was I going to know if I had not followed up due to non-delivery.
Secondly, You have been emailing me to upgrade and I did not respond because I was not interested then you just decided to upgrade me without my consent.
Then your rude consultant Bridgitte ends the chat without waiting for my response nor assisting me
Helpful (0)
Replies (9)0
Replies (9)
Standard Bank's replyOfficial
28 Oct 2024, 14:59Dear Munewazwo
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply28 Oct 2024, 14:59
Official
Dear Munewazwo
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
MM
Munewazwo M's updateReviewer Update
28 Oct 2024, 17:22You called me once, that's hardly any effort.
I already spoke to one of your consultants who told me that the option to choose your date and time is just there but you don't follow.
So you just wasting our time
I already spoke to one of your consultants who told me that the option to choose your date and time is just there but you don't follow.
So you just wasting our time
MM
Munewazwo M's update28 Oct 2024, 17:22
Reviewer Update
You called me once, that's hardly any effort.
I already spoke to one of your consultants who told me that the option to choose your date and time is just there but you don't follow.
So you just wasting our time
I already spoke to one of your consultants who told me that the option to choose your date and time is just there but you don't follow.
So you just wasting our time
Standard Bank's replyOfficial
28 Oct 2024, 17:34Dear Munewazwo
Thank you for taking our call.
Please note that we will escalate this matter to our team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
Please note that we will escalate this matter to our team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply28 Oct 2024, 17:34
Official
Dear Munewazwo
Thank you for taking our call.
Please note that we will escalate this matter to our team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
Please note that we will escalate this matter to our team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
29 Oct 2024, 11:11Dear Munewazwo
To no avail, our team attempted to call you.
Please let us know when would be a good time to reach you.
We're eager to hear from you.
Kindest regards
Standard Bank Hello Peter Team
***
To no avail, our team attempted to call you.
Please let us know when would be a good time to reach you.
We're eager to hear from you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Oct 2024, 11:11
Official
Dear Munewazwo
To no avail, our team attempted to call you.
Please let us know when would be a good time to reach you.
We're eager to hear from you.
Kindest regards
Standard Bank Hello Peter Team
***
To no avail, our team attempted to call you.
Please let us know when would be a good time to reach you.
We're eager to hear from you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
29 Oct 2024, 12:40Dear Munewazwo
To no avail, our team attempted to call you.
Please let us know when would be a good time to reach you.
We're eager to hear from you
Kindest regards
Standard Bank Hello Peter Team
***
To no avail, our team attempted to call you.
Please let us know when would be a good time to reach you.
We're eager to hear from you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Oct 2024, 12:40
Official
Dear Munewazwo
To no avail, our team attempted to call you.
Please let us know when would be a good time to reach you.
We're eager to hear from you
Kindest regards
Standard Bank Hello Peter Team
***
To no avail, our team attempted to call you.
Please let us know when would be a good time to reach you.
We're eager to hear from you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
29 Oct 2024, 15:37Dear Munewazwo
To no avail, our team attempted to call you.
Please let us know when would be a good time to reach you.
We're eager to hear from you
Kindest regards
Standard Bank Hello Peter Team
***
To no avail, our team attempted to call you.
Please let us know when would be a good time to reach you.
We're eager to hear from you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Oct 2024, 15:37
Official
Dear Munewazwo
To no avail, our team attempted to call you.
Please let us know when would be a good time to reach you.
We're eager to hear from you
Kindest regards
Standard Bank Hello Peter Team
***
To no avail, our team attempted to call you.
Please let us know when would be a good time to reach you.
We're eager to hear from you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
31 Oct 2024, 11:52Dear Munewazwo
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply31 Oct 2024, 11:52
Official
Dear Munewazwo
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
MM
Munewazwo M's updateReviewer Update
31 Oct 2024, 11:55Thanks to Thabile in the card division for assisting me with my issue, I have received my card and its the correct one.
MM
Munewazwo M's update31 Oct 2024, 11:55
Reviewer Update
Thanks to Thabile in the card division for assisting me with my issue, I have received my card and its the correct one.
Standard Bank's replyOfficial
31 Oct 2024, 12:31Hi Munewazwo
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply31 Oct 2024, 12:31
Official
Hi Munewazwo
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team***