Really need help from the manager - no reply

After 20 years of loyalty and tens of thousands of rands charges you've made from me over the year, can somebody please just assist me. I have recently due to various reasons had to go under deb counselling and was legally advised to stop my debit orders. Which I did in branch (VnA Waterfront)<br> <br> Despite the debit orders being cancelled in branch, all my debits still attempted to process by way of them being \tracked"(?) over a few days. None of them went off my account or even reflected as being app**** and reversed"