Really, I have been there twice

So I recently moved addresses and I called Standard Bank and it was explained to me how and what documents I should take along to branch. So I did exaclty was explained to me, I spent over an hour in the queue at the Festival Mall branch. When i finally got helped it was not the most pleasurable experience and I was told I had been given the incorrect advise by the consultant, I then return with the new requested documents. The person whom I required the documents to be completed by had a problematic pen and in some places you can clearly see they needed to go over a few letters twice. Now I get told these alterations when any human freaking being can see what happened. I thus far have recidved the worst service by my bank of 10 years. I need my situation resolved asap and if not I will write a new complaint everyday and take this to social media.