Really dissapointed in the service received

I have been trying unsuccessfully since the 29/01/2015 to apply for a cheque account though Standard Bank. I have been a happy client of Standard bank since 2013 and have had no complaints, in fact I've been an advocate for referrals to standard bank. However I walked into the Southgate branch on the 29th of Jan 2015 to do my banking and was advised that I qualify for a cheque account. as the branch was full, I was not able to get assistance and so I called in to general enquiries the following Monday and was advised that within 48-72 hours I would get a call from a sales consultant to assist me with my application. Needless to say, by the Wednesday, I had not received a call and when I called back to enquire about same, I was advised that another lead would be generated and I would be called by Friday the 6th of Feb. I am unable to get the to bank during the week as I work quite a distance from it and would really appreciate it if someone would actually call me as I have now been promised on two separate occasions?? I urgently need this to be sorted out Please!