WL
Warren L
1 reviews | Active since Nov 2022
31 Jul 2024, 22:00
Really Disappointing customer service
I need help Standard Bank does not respond to communication at all or should I say, am I just being ignored? I have been unemployed for months and unfortunately email is the most economical communication method for me apart from me having a record of same. *I Fell into arrears on my accounts (Credit card and Revolving credit plan) recently after not being able to pay further yet I cannot get Standard Bank to assist with basic feedback. I was able to pay for months after not having work yet paid up to a point until all my funds ran out. *I called – given that no feedback on my comms- on the 23.7.24 @ 14:23 - *** to query if I can claim on my credit life that’s in place and I get asked by the consultant(PUMIE) “IS THERE ANYONE THAT CAN HELP” - How dare I get asked this without looking at the insurance policy on my credit card-when I am trying to query claiming. That is ludicrous. *Further to this conversation, I then spoke to a Leeandrie and was advised due to territorial limits I am unable to claim – I am ok to use the account for expenses required out of the territory but once I am retrenched,SBSA don’t try assist but tell me I can’t claim- does that make sence given I been paying almost R700 monthly. Given the above, *** I need this policy cancelled as its just extending my arrears. ***I also would like to know why I have not received feedback on my emails- below is 2 mails sent and why is staff being asked to ask people if they can get help when they calling on retrenchment insurance ***Why can I put in a request telephonically for a payment holiday on my credit card but have to complete forms for my revolvinf credit plan
Information below to assist and confirm email sent. On Mon, 08 Jul 2024, 12:53 from Warren Godden <***>
**follow up email due to no feedback received Warren Godden <***> 18 Jul 2024, 23:36 (13 days ago) to Card.ACD, STANDARD, me Good day To date i have not received a response to this. Please advise.
Helpful (0)
Replies (21)0
Replies (21)
Standard Bank's replyOfficial
01 Aug 2024, 09:13Dear Warren,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply01 Aug 2024, 09:13
Official
Dear Warren,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
WL
Warren L's updateReviewer Update
27 Aug 2024, 18:40hello - I revert on this platform as I seem to have hit a crossroad yet again - after much back and forth I came to an agreement with Standard Bank ( Smangele Numalo )after much run around - I have been awaiting an email as confirmation of the discussion for the past 2 weeks - I have tried calling, leaving messaging and emailed Yolanda Mati and the dccrestructures department along with Smangele Numalo in order to finalise and start moving forward without any success or feedback.
I am now getting S129 and letters and threatening communications indicating the sheriff of the court will be issueing summons which is a blatent scare tactic and a poor reflection of the level of class of Standard Bank. I though we all want this resolved however it seems Standard Bank does not and all Yolanda from the complaints team does is close the complaint without even resolving the complaint....Whats the use engaging with your guys if you wont be acting in good faith
I am now getting S129 and letters and threatening communications indicating the sheriff of the court will be issueing summons which is a blatent scare tactic and a poor reflection of the level of class of Standard Bank. I though we all want this resolved however it seems Standard Bank does not and all Yolanda from the complaints team does is close the complaint without even resolving the complaint....Whats the use engaging with your guys if you wont be acting in good faith
WL
Warren L's update27 Aug 2024, 18:40
Reviewer Update
hello - I revert on this platform as I seem to have hit a crossroad yet again - after much back and forth I came to an agreement with Standard Bank ( Smangele Numalo )after much run around - I have been awaiting an email as confirmation of the discussion for the past 2 weeks - I have tried calling, leaving messaging and emailed Yolanda Mati and the dccrestructures department along with Smangele Numalo in order to finalise and start moving forward without any success or feedback.
I am now getting S129 and letters and threatening communications indicating the sheriff of the court will be issueing summons which is a blatent scare tactic and a poor reflection of the level of class of Standard Bank. I though we all want this resolved however it seems Standard Bank does not and all Yolanda from the complaints team does is close the complaint without even resolving the complaint....Whats the use engaging with your guys if you wont be acting in good faith
I am now getting S129 and letters and threatening communications indicating the sheriff of the court will be issueing summons which is a blatent scare tactic and a poor reflection of the level of class of Standard Bank. I though we all want this resolved however it seems Standard Bank does not and all Yolanda from the complaints team does is close the complaint without even resolving the complaint....Whats the use engaging with your guys if you wont be acting in good faith
Standard Bank's replyOfficial
28 Aug 2024, 07:26Dear Warren
Thank you for writing back to us.
We will follow up with our team.
We will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for writing back to us.
We will follow up with our team.
We will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply28 Aug 2024, 07:26
Official
Dear Warren
Thank you for writing back to us.
We will follow up with our team.
We will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for writing back to us.
We will follow up with our team.
We will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
WL
Warren L's updateReviewer Update
29 Aug 2024, 15:06Hello Standard Bank Hello Peter Team,
When can I expect your team or anybody to get in touch with me please.
Its close to being 2 business days and I have yet to speak with somebody telephonically or via email.
Kindly assist me to get resolution on this matter.
Regards
When can I expect your team or anybody to get in touch with me please.
Its close to being 2 business days and I have yet to speak with somebody telephonically or via email.
Kindly assist me to get resolution on this matter.
Regards
WL
Warren L's update29 Aug 2024, 15:06
Reviewer Update
Hello Standard Bank Hello Peter Team,
When can I expect your team or anybody to get in touch with me please.
Its close to being 2 business days and I have yet to speak with somebody telephonically or via email.
Kindly assist me to get resolution on this matter.
Regards
When can I expect your team or anybody to get in touch with me please.
Its close to being 2 business days and I have yet to speak with somebody telephonically or via email.
Kindly assist me to get resolution on this matter.
Regards
Standard Bank's replyOfficial
29 Aug 2024, 15:10Hi Warren
Thank you for getting back to us. We will follow up with our team and get back to you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for getting back to us. We will follow up with our team and get back to you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Aug 2024, 15:10
Official
Hi Warren
Thank you for getting back to us. We will follow up with our team and get back to you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for getting back to us. We will follow up with our team and get back to you.
Kindest regards,
Standard Bank Hello Peter Team
***
WL
Warren L's updateReviewer Update
03 Sept 2024, 11:09 Hello Standard Bank Hello Peter Team,
Please advise whan can I expect somebody to contact me please.
Your responce to me was on the 28 Aug 2024 at 07:26 and I followed up and you again responded yet to date I have not had anybody have the courtesy to contact me.
Please advise whan can I expect somebody to contact me please.
Your responce to me was on the 28 Aug 2024 at 07:26 and I followed up and you again responded yet to date I have not had anybody have the courtesy to contact me.
WL
Warren L's update03 Sept 2024, 11:09
Reviewer Update
Hello Standard Bank Hello Peter Team,
Please advise whan can I expect somebody to contact me please.
Your responce to me was on the 28 Aug 2024 at 07:26 and I followed up and you again responded yet to date I have not had anybody have the courtesy to contact me.
Please advise whan can I expect somebody to contact me please.
Your responce to me was on the 28 Aug 2024 at 07:26 and I followed up and you again responded yet to date I have not had anybody have the courtesy to contact me.
WL
Warren L's updateReviewer Update
04 Sept 2024, 15:11My comms 03 Sep 2024 at 11:09 - Your 03 Sep 2024 at 11:14
Please advise when can i get feedback or sombody to call me to finalise this as this is ridiculous that I am not gettin a call to have this resolved
Please advise when can i get feedback or sombody to call me to finalise this as this is ridiculous that I am not gettin a call to have this resolved
WL
Warren L's update04 Sept 2024, 15:11
Reviewer Update
My comms 03 Sep 2024 at 11:09 - Your 03 Sep 2024 at 11:14
Please advise when can i get feedback or sombody to call me to finalise this as this is ridiculous that I am not gettin a call to have this resolved
Please advise when can i get feedback or sombody to call me to finalise this as this is ridiculous that I am not gettin a call to have this resolved
WL
Warren L's updateReviewer Update
07 Sept 2024, 14:55I dont understand.
Is the only way to get feedback to raise a hellopeter complaint
I responded to the email raising some matters and asked about details for payment.
Now after this I get no response and a summons/harassment in the manner in which it was processed.
I will be escalating this matter to Smangele managers if I don't get feedback on Monday in writing and a phone call and will continue escalating higher and higher until this matter is resolved.
From: *** <***>
Sent: Wednesday, September 4, 2024 5:38:42 PM
To: Nxumalo, Smangele S <***>
Cc: Mati, Yolanda Y <***>; *** <***>
Subject: Re: Arrear respread proposal
Is the only way to get feedback to raise a hellopeter complaint
I responded to the email raising some matters and asked about details for payment.
Now after this I get no response and a summons/harassment in the manner in which it was processed.
I will be escalating this matter to Smangele managers if I don't get feedback on Monday in writing and a phone call and will continue escalating higher and higher until this matter is resolved.
From: *** <***>
Sent: Wednesday, September 4, 2024 5:38:42 PM
To: Nxumalo, Smangele S <***>
Cc: Mati, Yolanda Y <***>; *** <***>
Subject: Re: Arrear respread proposal
WL
Warren L's update07 Sept 2024, 14:55
Reviewer Update
I dont understand.
Is the only way to get feedback to raise a hellopeter complaint
I responded to the email raising some matters and asked about details for payment.
Now after this I get no response and a summons/harassment in the manner in which it was processed.
I will be escalating this matter to Smangele managers if I don't get feedback on Monday in writing and a phone call and will continue escalating higher and higher until this matter is resolved.
From: *** <***>
Sent: Wednesday, September 4, 2024 5:38:42 PM
To: Nxumalo, Smangele S <***>
Cc: Mati, Yolanda Y <***>; *** <***>
Subject: Re: Arrear respread proposal
Is the only way to get feedback to raise a hellopeter complaint
I responded to the email raising some matters and asked about details for payment.
Now after this I get no response and a summons/harassment in the manner in which it was processed.
I will be escalating this matter to Smangele managers if I don't get feedback on Monday in writing and a phone call and will continue escalating higher and higher until this matter is resolved.
From: *** <***>
Sent: Wednesday, September 4, 2024 5:38:42 PM
To: Nxumalo, Smangele S <***>
Cc: Mati, Yolanda Y <***>; *** <***>
Subject: Re: Arrear respread proposal
WL
Warren L's updateReviewer Update
10 Sept 2024, 09:59Please advise if there are any updates on my responce email from the
I am supposed to make a payment today and all payments i tried have rejected.
Please can I have somebody assist and send me an email with payment details for me to pay and have this arrangment concluded
I am supposed to make a payment today and all payments i tried have rejected.
Please can I have somebody assist and send me an email with payment details for me to pay and have this arrangment concluded
WL
Warren L's update10 Sept 2024, 09:59
Reviewer Update
Please advise if there are any updates on my responce email from the
I am supposed to make a payment today and all payments i tried have rejected.
Please can I have somebody assist and send me an email with payment details for me to pay and have this arrangment concluded
I am supposed to make a payment today and all payments i tried have rejected.
Please can I have somebody assist and send me an email with payment details for me to pay and have this arrangment concluded
WL
Warren L's updateReviewer Update
11 Sept 2024, 20:15Hello Standard Bank
We have gone from not receiving communication to receiving communication to now being threatened after I am trying to resolve this matter
Initial mail I received
** As per our conversation on the 14th of August 2024, the agreement is to assist with clearing the arrears on the unsecured products subject receiving the required full instalments on the accounts as from the Month of September.
Now today after I payas agreed in good faith, I get different terms and this being after I asked for clearer feedback without response
I have emailed the applicable persons and await a detailed response in writing.
I will further need to update on this site as I won't take being threatened to be laying down especially when I have been the one constantly reaching out.
**worst service ever from smangele
We have gone from not receiving communication to receiving communication to now being threatened after I am trying to resolve this matter
Initial mail I received
** As per our conversation on the 14th of August 2024, the agreement is to assist with clearing the arrears on the unsecured products subject receiving the required full instalments on the accounts as from the Month of September.
Now today after I payas agreed in good faith, I get different terms and this being after I asked for clearer feedback without response
I have emailed the applicable persons and await a detailed response in writing.
I will further need to update on this site as I won't take being threatened to be laying down especially when I have been the one constantly reaching out.
**worst service ever from smangele
WL
Warren L's update11 Sept 2024, 20:15
Reviewer Update
Hello Standard Bank
We have gone from not receiving communication to receiving communication to now being threatened after I am trying to resolve this matter
Initial mail I received
** As per our conversation on the 14th of August 2024, the agreement is to assist with clearing the arrears on the unsecured products subject receiving the required full instalments on the accounts as from the Month of September.
Now today after I payas agreed in good faith, I get different terms and this being after I asked for clearer feedback without response
I have emailed the applicable persons and await a detailed response in writing.
I will further need to update on this site as I won't take being threatened to be laying down especially when I have been the one constantly reaching out.
**worst service ever from smangele
We have gone from not receiving communication to receiving communication to now being threatened after I am trying to resolve this matter
Initial mail I received
** As per our conversation on the 14th of August 2024, the agreement is to assist with clearing the arrears on the unsecured products subject receiving the required full instalments on the accounts as from the Month of September.
Now today after I payas agreed in good faith, I get different terms and this being after I asked for clearer feedback without response
I have emailed the applicable persons and await a detailed response in writing.
I will further need to update on this site as I won't take being threatened to be laying down especially when I have been the one constantly reaching out.
**worst service ever from smangele
WL
Warren L's updateReviewer Update
20 Sept 2024, 09:46Good Morning SBSA HP team,
Please can I get feedback?
The last update on the system was from you on the 12 Sep 2024 at 07:32 and to date I dont have feedback please and urgently wish to close this matter.
Please can I get feedback?
The last update on the system was from you on the 12 Sep 2024 at 07:32 and to date I dont have feedback please and urgently wish to close this matter.
WL
Warren L's update20 Sept 2024, 09:46
Reviewer Update
Good Morning SBSA HP team,
Please can I get feedback?
The last update on the system was from you on the 12 Sep 2024 at 07:32 and to date I dont have feedback please and urgently wish to close this matter.
Please can I get feedback?
The last update on the system was from you on the 12 Sep 2024 at 07:32 and to date I dont have feedback please and urgently wish to close this matter.
Standard Bank's replyOfficial
20 Sept 2024, 10:44Hi Warren
Thank you for getting back to us. We will follow up and get back to you.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for getting back to us. We will follow up and get back to you.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply20 Sept 2024, 10:44
Official
Hi Warren
Thank you for getting back to us. We will follow up and get back to you.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for getting back to us. We will follow up and get back to you.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
WL
Warren L's updateReviewer Update
21 Sept 2024, 15:28Thank you
I shall await a call however please also be aware I am awaiting feedback on my email sent on the 7 September 2024
I shall await a call however please also be aware I am awaiting feedback on my email sent on the 7 September 2024
WL
Warren L's update21 Sept 2024, 15:28
Reviewer Update
Thank you
I shall await a call however please also be aware I am awaiting feedback on my email sent on the 7 September 2024
I shall await a call however please also be aware I am awaiting feedback on my email sent on the 7 September 2024
Standard Bank's replyOfficial
21 Sept 2024, 17:11Dear Warren
We will follow up with our team and we will be in touch with further feedback.
Sorry for the delay.
Kindest regards, Standard Bank Hello Peter Team***
We will follow up with our team and we will be in touch with further feedback.
Sorry for the delay.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply21 Sept 2024, 17:11
Official
Dear Warren
We will follow up with our team and we will be in touch with further feedback.
Sorry for the delay.
Kindest regards, Standard Bank Hello Peter Team***
We will follow up with our team and we will be in touch with further feedback.
Sorry for the delay.
Kindest regards, Standard Bank Hello Peter Team***
WL
Warren L's updateReviewer Update
25 Sept 2024, 15:47Please may i ask for an update.
WL
Warren L's update25 Sept 2024, 15:47
Reviewer Update
Please may i ask for an update.
Standard Bank's replyOfficial
25 Sept 2024, 16:47Good day Warren
Thank you for coming back to us.
We will follow up and provide feedback.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for coming back to us.
We will follow up and provide feedback.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply25 Sept 2024, 16:47
Official
Good day Warren
Thank you for coming back to us.
We will follow up and provide feedback.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for coming back to us.
We will follow up and provide feedback.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
WL
Warren L's updateReviewer Update
03 Oct 2024, 07:231
Oct
Please note I have not received any reply as courtesy regardless of my follow up
do i need to escalate this further for help?
Oct
Please note I have not received any reply as courtesy regardless of my follow up
do i need to escalate this further for help?
WL
Warren L's update03 Oct 2024, 07:23
Reviewer Update
1
Oct
Please note I have not received any reply as courtesy regardless of my follow up
do i need to escalate this further for help?
Oct
Please note I have not received any reply as courtesy regardless of my follow up
do i need to escalate this further for help?
Standard Bank's replyOfficial
03 Oct 2024, 12:10Dear Warren
We will follow up with our team and we will be in touch.
Please be on the look out for further feedback.
Kindest regards, Standard Bank Hello Peter Team***
We will follow up with our team and we will be in touch.
Please be on the look out for further feedback.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply03 Oct 2024, 12:10
Official
Dear Warren
We will follow up with our team and we will be in touch.
Please be on the look out for further feedback.
Kindest regards, Standard Bank Hello Peter Team***
We will follow up with our team and we will be in touch.
Please be on the look out for further feedback.
Kindest regards, Standard Bank Hello Peter Team***
WL
Warren L's updateReviewer Update
11 Oct 2024, 15:3403 Oct 2024 at 12:10
Just for reference and records
I have not received feedback - no call or email
i will escalate as I am not being treated fairly - please email me the obudsman details and counsil regarding clients not being treated fairly
Just for reference and records
I have not received feedback - no call or email
i will escalate as I am not being treated fairly - please email me the obudsman details and counsil regarding clients not being treated fairly
WL
Warren L's update11 Oct 2024, 15:34
Reviewer Update
03 Oct 2024 at 12:10
Just for reference and records
I have not received feedback - no call or email
i will escalate as I am not being treated fairly - please email me the obudsman details and counsil regarding clients not being treated fairly
Just for reference and records
I have not received feedback - no call or email
i will escalate as I am not being treated fairly - please email me the obudsman details and counsil regarding clients not being treated fairly
Standard Bank's replyOfficial
13 Oct 2024, 10:41Dear Warren
Thank you for writing back to us. We will follow up with our team.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for writing back to us. We will follow up with our team.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply13 Oct 2024, 10:41
Official
Dear Warren
Thank you for writing back to us. We will follow up with our team.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for writing back to us. We will follow up with our team.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
WL