DC
Douglas C
1 reviews | Active since Feb 2025
13 May 2025, 08:48
Really disappointing
5 months later and I'm still waiting for my ***** case to be resolved ?I opened this case in December of 2024 ,you say I'm a priority,but why am I still waiting ?The ***** decision told me 6 to 8 weeks ,it's 5. Months later.Why do you keep sending me the same sms ,emails and the calls I get does not resolve anything .The money was traced to ABSA bank ,what have I got to do with ABSA bank my money was invested in Standard bank in a Market call account where I received monthly interest,I have missed 5 months of interest on my account.This is really unacceptable and disappointing.If you making an effort to get my money back why am I waiting 5 months with still no positive feedback in the past month,This has been very stressful because all my money was removed from my accounts.I an self employed an this was my life savings .make an conscious effort please because I'm not going to leave it like this ...The hell iv been through,,
Helpful (0)
Replies (12)0
Replies (12)
Standard Bank's replyOfficial
13 May 2025, 09:26 Dear Douglas C,
Thank you for bringing this issue to our attention.
At Standard Bank, we deeply value your trust and are committed to providing you with the highest level of service.
We understand how important this matter is to you and assure you that it is being taken seriously.
To ensure a swift resolution, we will escalate the matter to our Complaints Executive (CRC) team, who will provide you with an immediate update.
We sincerely apologize for any inconvenience and frustration this situation has caused. Your satisfaction is our priority, and we are dedicated to resolving this issue promptly.
Kind regards,
Standard Bank Help Centre
***
Thank you for bringing this issue to our attention.
At Standard Bank, we deeply value your trust and are committed to providing you with the highest level of service.
We understand how important this matter is to you and assure you that it is being taken seriously.
To ensure a swift resolution, we will escalate the matter to our Complaints Executive (CRC) team, who will provide you with an immediate update.
We sincerely apologize for any inconvenience and frustration this situation has caused. Your satisfaction is our priority, and we are dedicated to resolving this issue promptly.
Kind regards,
Standard Bank Help Centre
***
Standard Bank's reply13 May 2025, 09:26
Official
Dear Douglas C,
Thank you for bringing this issue to our attention.
At Standard Bank, we deeply value your trust and are committed to providing you with the highest level of service.
We understand how important this matter is to you and assure you that it is being taken seriously.
To ensure a swift resolution, we will escalate the matter to our Complaints Executive (CRC) team, who will provide you with an immediate update.
We sincerely apologize for any inconvenience and frustration this situation has caused. Your satisfaction is our priority, and we are dedicated to resolving this issue promptly.
Kind regards,
Standard Bank Help Centre
***
Thank you for bringing this issue to our attention.
At Standard Bank, we deeply value your trust and are committed to providing you with the highest level of service.
We understand how important this matter is to you and assure you that it is being taken seriously.
To ensure a swift resolution, we will escalate the matter to our Complaints Executive (CRC) team, who will provide you with an immediate update.
We sincerely apologize for any inconvenience and frustration this situation has caused. Your satisfaction is our priority, and we are dedicated to resolving this issue promptly.
Kind regards,
Standard Bank Help Centre
***
DC
Douglas C's updateReviewer Update
13 May 2025, 15:37Iv been waiting for 5 months what service are u giving me ?
DC
Douglas C's update13 May 2025, 15:37
Reviewer Update
Iv been waiting for 5 months what service are u giving me ?
Standard Bank's replyOfficial
13 May 2025, 17:25Dear Douglas
Our team is still working on this matter and we will be in touch with further feedback.
We sincerely apologize for the inconvenience experienced.
Kind regards,
Standard Bank Help Centre
***
Our team is still working on this matter and we will be in touch with further feedback.
We sincerely apologize for the inconvenience experienced.
Kind regards,
Standard Bank Help Centre
***
Standard Bank's reply13 May 2025, 17:25
Official
Dear Douglas
Our team is still working on this matter and we will be in touch with further feedback.
We sincerely apologize for the inconvenience experienced.
Kind regards,
Standard Bank Help Centre
***
Our team is still working on this matter and we will be in touch with further feedback.
We sincerely apologize for the inconvenience experienced.
Kind regards,
Standard Bank Help Centre
***
DC
Douglas C's updateReviewer Update
16 May 2025, 14:58Sorry I'm not happy about this ..
DC
Douglas C's update16 May 2025, 14:58
Reviewer Update
Sorry I'm not happy about this ..
DC
Douglas C's updateReviewer Update
16 May 2025, 15:20I keep hearing the same story ..no one gets back to me ..I am not happy
DC
Douglas C's update16 May 2025, 15:20
Reviewer Update
I keep hearing the same story ..no one gets back to me ..I am not happy
Standard Bank's replyOfficial
16 May 2025, 16:11We have reached out to our team Douglas and we will be in touch with further feedback.
Standard Bank's reply16 May 2025, 16:11
Official
We have reached out to our team Douglas and we will be in touch with further feedback.
DC
Douglas C's updateReviewer Update
21 May 2025, 09:55Good morning..I have heard nothing from standard bank yet .what's going on
DC
Douglas C's update21 May 2025, 09:55
Reviewer Update
Good morning..I have heard nothing from standard bank yet .what's going on
DC
Douglas C's updateReviewer Update
21 May 2025, 09:56I have taken this up with Ombudsman
DC
Douglas C's update21 May 2025, 09:56
Reviewer Update
I have taken this up with Ombudsman
Standard Bank's replyOfficial
21 May 2025, 11:24Dear Douglas
We humbly apologize for the inconvenience caused in this regard
We have escalated this matter once again and will provide feedback as soon as we receive same.
Thank you
Kind regards,
Standard Bank Help Centre
***
We humbly apologize for the inconvenience caused in this regard
We have escalated this matter once again and will provide feedback as soon as we receive same.
Thank you
Kind regards,
Standard Bank Help Centre
***
Standard Bank's reply21 May 2025, 11:24
Official
Dear Douglas
We humbly apologize for the inconvenience caused in this regard
We have escalated this matter once again and will provide feedback as soon as we receive same.
Thank you
Kind regards,
Standard Bank Help Centre
***
We humbly apologize for the inconvenience caused in this regard
We have escalated this matter once again and will provide feedback as soon as we receive same.
Thank you
Kind regards,
Standard Bank Help Centre
***
DC
Douglas C's updateReviewer Update
21 May 2025, 11:28I am waiting on a call from standard bank and an explanation
DC
Douglas C's update21 May 2025, 11:28
Reviewer Update
I am waiting on a call from standard bank and an explanation
Standard Bank's replyOfficial
21 May 2025, 15:20We understand how important this matter is to you and assure you that it is being taken seriously.
We have noted that your complaint is still under investigation. To ensure a swift resolution, we will escalate the matter to our team, who will provide you with an update.
We sincerely apologize for any inconvenience and frustration this situation has caused.
Your satisfaction is our priority, and we are dedicated to resolving this issue promptly.
Kind regards,
Standard Bank Help Centre
***
We have noted that your complaint is still under investigation. To ensure a swift resolution, we will escalate the matter to our team, who will provide you with an update.
We sincerely apologize for any inconvenience and frustration this situation has caused.
Your satisfaction is our priority, and we are dedicated to resolving this issue promptly.
Kind regards,
Standard Bank Help Centre
***
Standard Bank's reply21 May 2025, 15:20
Official
We understand how important this matter is to you and assure you that it is being taken seriously.
We have noted that your complaint is still under investigation. To ensure a swift resolution, we will escalate the matter to our team, who will provide you with an update.
We sincerely apologize for any inconvenience and frustration this situation has caused.
Your satisfaction is our priority, and we are dedicated to resolving this issue promptly.
Kind regards,
Standard Bank Help Centre
***
We have noted that your complaint is still under investigation. To ensure a swift resolution, we will escalate the matter to our team, who will provide you with an update.
We sincerely apologize for any inconvenience and frustration this situation has caused.
Your satisfaction is our priority, and we are dedicated to resolving this issue promptly.
Kind regards,
Standard Bank Help Centre
***
DC
Douglas C's updateReviewer Update
22 May 2025, 08:49Good morning.what disappoint me greatly is the fact that I'm being questioned Asif I stole my own money ..why did they not question me when I opened this case 5 months ago .Do not paint every client with the face brush ,who they are ..we are all individuals.This is something I don't take lightly ..my money has been removed from my accounts..I invested my money in Standard bank ...you should take care of my finance,it's called peace of mind ..I'm not leaving this here
DC
Douglas C's update22 May 2025, 08:49
Reviewer Update
Good morning.what disappoint me greatly is the fact that I'm being questioned Asif I stole my own money ..why did they not question me when I opened this case 5 months ago .Do not paint every client with the face brush ,who they are ..we are all individuals.This is something I don't take lightly ..my money has been removed from my accounts..I invested my money in Standard bank ...you should take care of my finance,it's called peace of mind ..I'm not leaving this here