REALLY DISAPPOINTED IN STANDARD BANK

I AM PART OF THE STANDARD BANK GROUP WHERE WE ARE ELIGIBLE FOR STAFF RATES/BENEFITS. EFFECTIVE FROM JANUARY 2016 WE WERE SUPPOSE TO BE GETTING THE BENEFITS OF THE STAFF BUT TO DATE OR 4 MONTHS LATER STILL NOTHING. I HAD TO MOVE FROM MY BANK WHO WAS EXCELLENT TO ME TO STANDARD BANK SO THAT I COULD GET THIS STAFF BENEFIT BUT STILL I AM GETTING NO JOY. THERE STAFF MEMBERS CAME TO OUR WORK AND I GAVE THEM ALL MY FORMS AND LETTER THAT CONFIRMS US GETTING THE BENEFITS AND WAS ASSURED THAT THEY WILL DO EVERYTHING FOR ME. NOW 4 MONTHS LATER NO BENEFITS LOADED. IF THERE IS ANYONE OUT THERE AT STANDARD BANK THAT CAN HELP PLEASE DO