Really disappointed

<p>Good day, I got married and wanted to change my surname (account details). Visited the branch, gave all my documents and was told there was some kind of error on my profile as I was an ex-staff member. This was in May/June. They assisted me by logging a call with their helpdesk department and after a while it was "resolved". Last month I again received my statements via email and they were still in my old surname. When I queried this, I was told Std bank had some kind of system problem and once resolved it will be correct. This morning I received again my statements and guess what.....surname still incorrect. I can't put my feelings in words without sounding rude. I'm seriosly considering closing my account and to open one with a bank who want to assist me. (After being an SBSA client since 2006) </p>