Really dis satisfied...
For months now I have not been getting my sms notifications, I could sort of live with that however IRRITATING. I needed to check my account balance and since I'm not getting notifications (which I'm sure SOMEWHERE, I am paying for them) I tried to log into my account via internet...well that didn't work well... Now I know you have been warning us for months that it is changing but really, at least get it to work, alI I get is an error saying there might be a security issue. If that wasn't bad enough, I then try to call the number that you supp**** where I get a "ROBOT" giving me 3 options NON OF WHAT I NEED!!!!!! I then just select an option to speak to a human, only to be put through to 4 different people. Needless to say, I am just where I was at 8:30 this morning, still no clue as to whet is going on, on my account...
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 29 May 2018.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
***
***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 29 May 2018.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
***
***