Really bad service from Standardbank

Incident 1:<br> I went to Standard bank at the Matlosana Mall on 28 January 2016 (Thursday)- the lady who helped me seemed competent and was very friendly. I requested statements and stated that I needed it ASAP. It were four statements. She would have phoned me on Saturday, 30 January 2016 to collect it.<br> <br> No one phoned me. I went to collect it on 5 February 2016. Only to find out that there were two statements from incorrect months.<br> <br> I did not receive a sms with reference numbers.<br> <br> Incident 2:<br> I went to the Flamwood Walk branch on 12 February 2016 to rectify the problem- still in need of the statements. I took the incorrect statements along. The lady assured me that she would rectify the problem, with no additional fees.<br> <br> Ref nr. ***<br> <br> I received a sms when I logged the complaint and on 15 February I received a sms that the issue was resolved.<br> <br> Incident 3:<br> I went to collect the WRONG statements yet again!!!<br> <br> Incident 3:<br> On 25 February 2016 I tried to plead the lady to sign my documents asking the CORRECT statements, or give me a printout stating that she requested the correct statement - whereas her answer was no, the system doesnt allow it. She also couldnt give me another ref