RH
Ruwaida H
1 reviews | Active since Mar 2012
21 Jun 2022, 15:31
Really bad service
My spouse and I visited the Standard Bank in Overport on Friday, 17 June 2022, with regards to our Home loan Interest Rate. We had to phone the call centre and was informed that I would receive a phonecall from home loans in 48 hours. Today is Tuesday, 21 June 2022 and to date there has been no phonecall where I could speak to someone. The service is dismal. There is no value or importance given to client service any more. It's pathetic.
Helpful (0)
Replies (9)0
Replies (9)
Standard Bank's replyOfficial
21 Jun 2022, 15:58Good Morning Ruwaida
Thank you for raising your concerns with us.
We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for raising your concerns with us.
We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply21 Jun 2022, 15:58
Official
Good Morning Ruwaida
Thank you for raising your concerns with us.
We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for raising your concerns with us.
We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
22 Jun 2022, 10:41Good day Ruwaida
Our team has tried calling you on numerous occasions to no avail.
Please review the email sent and respond accordingly.
Thank you
Our team has tried calling you on numerous occasions to no avail.
Please review the email sent and respond accordingly.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank Hello Peter Team
***
Standard Bank's reply22 Jun 2022, 10:41
Official
Good day Ruwaida
Our team has tried calling you on numerous occasions to no avail.
Please review the email sent and respond accordingly.
Thank you
Our team has tried calling you on numerous occasions to no avail.
Please review the email sent and respond accordingly.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank Hello Peter Team
***
RH
Ruwaida H's updateReviewer Update
24 Jun 2022, 10:32I am still awaiting a phone call.
Should I not receive the phone call, I will escalate to the Senior individuals at Standard Bank today. I am now fedup
Should I not receive the phone call, I will escalate to the Senior individuals at Standard Bank today. I am now fedup
RH
Ruwaida H's update24 Jun 2022, 10:32
Reviewer Update
I am still awaiting a phone call.
Should I not receive the phone call, I will escalate to the Senior individuals at Standard Bank today. I am now fedup
Should I not receive the phone call, I will escalate to the Senior individuals at Standard Bank today. I am now fedup
Standard Bank's replyOfficial
25 Jun 2022, 12:04Hi Ruwaida
We apologise for the delay our team will contact you.
We apologise for the delay our team will contact you.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply25 Jun 2022, 12:04
Official
Hi Ruwaida
We apologise for the delay our team will contact you.
We apologise for the delay our team will contact you.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
27 Jun 2022, 12:33Good day Ruwaida
We hope you're well. We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
Please review and respond accordingly.
Kindest regards
Standard Bank Social Media Team
***
We hope you're well. We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
Please review and respond accordingly.
Kindest regards
Standard Bank Social Media Team
***
Standard Bank's reply27 Jun 2022, 12:33
Official
Good day Ruwaida
We hope you're well. We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
Please review and respond accordingly.
Kindest regards
Standard Bank Social Media Team
***
We hope you're well. We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
Please review and respond accordingly.
Kindest regards
Standard Bank Social Media Team
***
RH
Ruwaida H's updateReviewer Update
27 Jun 2022, 22:14I have grown tired of the to and fro emails stating that Standard Bank has attempted to phone me. I have received no phone call. It's a week and a half and due to Standard Banks incompetence, my bond instalment has increased. I am so highly perturbed about this so I have decided to take this to the Ombudsman.
RH
Ruwaida H's update27 Jun 2022, 22:14
Reviewer Update
I have grown tired of the to and fro emails stating that Standard Bank has attempted to phone me. I have received no phone call. It's a week and a half and due to Standard Banks incompetence, my bond instalment has increased. I am so highly perturbed about this so I have decided to take this to the Ombudsman.
Standard Bank's replyOfficial
28 Jun 2022, 10:06Good Morning Ruwaida
Thank you for the email.
We have requested our team to call you urgently. Please be on the look out for our call.
Our humble apologies for the inconvenience caused.
Kind regards
Standard Bank Social Media Team
***
Thank you for the email.
We have requested our team to call you urgently. Please be on the look out for our call.
Our humble apologies for the inconvenience caused.
Kind regards
Standard Bank Social Media Team
***
Standard Bank's reply28 Jun 2022, 10:06
Official
Good Morning Ruwaida
Thank you for the email.
We have requested our team to call you urgently. Please be on the look out for our call.
Our humble apologies for the inconvenience caused.
Kind regards
Standard Bank Social Media Team
***
Thank you for the email.
We have requested our team to call you urgently. Please be on the look out for our call.
Our humble apologies for the inconvenience caused.
Kind regards
Standard Bank Social Media Team
***
RH
Ruwaida H's updateReviewer Update
29 Jul 2022, 15:45I do not have a current landline number. They can phone me on *** tomorrow morning, 30 July 2022, (soon to be 2 months ending), hoping their call actually does come through as I am fed up of the untruth.
Should no phone call come through, I will have to escalate this issue as I have my evidence in place, including several emails etc.
Thanks
Should no phone call come through, I will have to escalate this issue as I have my evidence in place, including several emails etc.
Thanks
RH
Ruwaida H's update29 Jul 2022, 15:45
Reviewer Update
I do not have a current landline number. They can phone me on *** tomorrow morning, 30 July 2022, (soon to be 2 months ending), hoping their call actually does come through as I am fed up of the untruth.
Should no phone call come through, I will have to escalate this issue as I have my evidence in place, including several emails etc.
Thanks
Should no phone call come through, I will have to escalate this issue as I have my evidence in place, including several emails etc.
Thanks
Standard Bank's replyOfficial
29 Jul 2022, 16:53Dear Ruwaida
Thank you for the response we have forwarded it to our Home Loans team.
Regards,
Standard Bank Social Media Team
***
Thank you for the response we have forwarded it to our Home Loans team.
Regards,
Standard Bank Social Media Team
***
Standard Bank's reply29 Jul 2022, 16:53
Official
Dear Ruwaida
Thank you for the response we have forwarded it to our Home Loans team.
Regards,
Standard Bank Social Media Team
***
Thank you for the response we have forwarded it to our Home Loans team.
Regards,
Standard Bank Social Media Team
***