Really BAD service

Item: Standard Bank
Rating: 1
Author: Lizzy B

I apply in April for the payment holiday and still I was not granted the holiday. I have spent a lot on airtime to keep on calling and ask for feedback with no luck. They kept on saying still not processed. No manager to assist and no manager ever called me back after I complained. Now that I missed 1 payment they want to call and ask why? This is really bad service from them.

Helpful (0)

Replies (1)

Standard Bank's replyOfficial

08 Sept 2020, 11:22

Dear Lizzy

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards
Complaint Resolution Centre
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Standard Bank's reply08 Sept 2020, 11:22

Official

Dear Lizzy

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards
Complaint Resolution Centre
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