1 reviews | Active since Sept 2017
REALLY bad service
My Husband has had an account with the Standard Bank for more than 20 years, and recently went into the Branch at Greenstone to purchase a Foreign Exchange Debit Card for our trip overseas. Everything was absolutely great until he checked his Credit Card statement, on top of charging him a Commission Fee and Activation Fee for the Foreign Debit Card, they have also charged him a "Branch Cash Advance" fee. When he questioned this they said... "It's standard practice"... He has now paid more than 5,5% in Fees to the Bank... This is UNACCEPTABLE!!! Most especially has he was NOT told about the Cash Advance Fee whilst in the Branch!!!
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly email us on the below email address with your account or ID number in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Regards
Simphiwe Mtolo
Complaint Resolution Centre
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*** (fax)
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly email us on the below email address with your account or ID number in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Regards
Simphiwe Mtolo
Complaint Resolution Centre
***
*** (fax)
***
Good day Mr Brown
Thank for posting the message,
we will be in contact you with shortly.
Regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Mr Brown
Thank for posting the message,
we will be in contact you with shortly.
Regards
Complaint Resolution Centre
***
*** (fax)
***