really bad service

I went to Standard bank Golden Acre 6 March 2020 to close my deceased fathers account and retrieve the R2900 in the account they advised that they dont do it i have to go to Thibult Square to see a business consultant when i got there the next day the buisiness consultant told me she cannot help me because the R2900 in the account is my fathers only asset a helpdesk consultant will close it for me, when i got to the helpdesk consultant she told me she cannot do it i have to go to long street branch with certified documents. I am really getting the run around these people do not know their procedures and i cannot take off from work each time to go get false information.