Really angry client

Good day As per my complaint from may 6th standard bank rep**** and said that it was attending to my matter its the 10th and nothing has been done yet.. I just called their debt care center and said there hasn't been any updates on my application and they will escalate it again. I am now being called by attorneys saying one of my accounts has been handed over its almost 3 month since my application and nothing has happened. If i had app**** with another bank everything would have been settled in a day this being my bank i thought the process will be faster but to my surprise i am still waiting. I cannot understand why loyal customers get this kimd of treatment or maybe its time a person made changes because this is so disappointing and a real headache. I make calls only to be told that the matter has been escalated.... I am very ****ed off at rhis point in time i cannot believe the kind of treatment that i am getting