TM
Thale M

1 reviews | Active since May 2009

25 Sept 2020, 12:08

Really

I lost my card yesterday went to standard bank Clearwater to ensure that card is blocked asked the teller for expiry date for my cheque card she said she could not give me, and she advised that I call card devision which I did the person on the line said she could not give me expiry date and asked to speak to the person who assisted me. It's so funny they gave me a replacement debit card liked to the card I lost but security reason they cant give me the expiry date of the lost card. Standard bank what is this all about u dont trust me to give me the expiry date of a card I blocked but I have a card linked to the account which I can use as I please.

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Replies (2)
Standard Bank
Standard Bank's reply25 Sept 2020, 12:59
Official
Dear Thale

Thank you for posting your comments. 
Your matter was escalated accordingly. We will revert to you as soon as possible. 
Kind regards 
Complaint Resolution Centre 
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Standard Bank
Standard Bank's reply07 Oct 2020, 12:33
Official
Good day Thale,
I trust this email finds you well.
Thank you for bringing your concerns to our attention. 
Your concerns have been escalated to our management team. 
Thank you for being a loyal customer. 
Kind regards 
Complaint Resolution Centre