1 reviews | Active since Apr 2017

22 Apr 2017, 16:03

Really.!!!!

<p>A client made a cash deposit into my business account on the 11/04/2017 after i noticed the money are not paid into my account i ask the client to send me the deposit slip , after checking all the details ie account name , account number ect there was no mistake on the deposit slip . So i went into the bank (Standard Bank Brakenfell 15/04/2017) Only to find out they paid the money into the wrong account , a mistake was made on their side. Was told it will be sorted out on the 18/04/2017 got a phone call on the 18/04/2017 - 4:50pm only to be told they can't get hold of the other account holder to ask their permission to revise the payment. On 19/04/2017 8:45am a person phone me to confirm my account details , Don't know why because my details was correct on the deposit slip. Went into the bank this morning 22/04/2017 as the money was still not in my account only to be told they got hold of the account holder but she's busy ***.!!! </p>

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Replies (1)
Standard Bank
Standard Bank's reply03 May 2017, 14:44
Official

Dear Allen Calitz

Thank you for your posting.

I refer to our telephonic conversations and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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Best regards,