Really??

<p>I bought electricity over the app on the 3rd of Oct, but didn't get my token, I then tried on the cellphone banking app and didn't get my token. My account has been debited with the amounts bought, so I phoned the customer service number for your Autoserve number, with this call I had to wait 9min for someone to answer. Upon phoning the Autoserve number, I waited 15min for someone to answer, with no luck. (Pls note I am phoning from my mobile). I then got to my office and tried again, waiting a further 20min for someone to answer, again no luck. I then tried yesterday morning at 8:10am, waited another 5min for someone to answer, again no luck. I then phoned at 8:03am this morning, waiting another 8min with no answer. Thought auto voice that comes on says "high call volumes" at 8am in the morning.. this is highly impossible to believe! Sort out your people or your systems or something, and get me my damn electricity tokens. This is unacceptable!</p>