Read this before you open a Standard Bank Account

Useless Have been a Standard bank Prestige client for over 40 years. We supposedly have a prestige banker - Martia Woodman. She neither answers her phone nor does she respond to her mails. When I call the general call in number, they try to transfer me to her but 25min later, the poor bloke can't get her to take the call, leaving him as a go between. If this were my first problem interaction with Std bank, I'd blow it of but EVERY interaction is as disappointing. Tried to collect my new credit card after the old one expired. 1H45 min later at Tygermanor, still no assistance as the only person who could assist, disappeared for extended lunch leaving all the clients waiting in the queue. A telephonic query to Standard bank is seldom "resolved" in less than 15min of irritating pre-recorded messages, hold music that sounds like the soundtrack to a 70's sitcom and frustrating security questions. Most of the time, the end result is I get told to go to the branch. We have cancelled 3 of our 4 standard bank accounts as a family and have moved to Capitec. What a pleasure - we're greeted at the door, get assisted within 10min even on the busiest of days. All consultants are competent and able to assist, regardless of the query. Standard bank never ceases to fall short of even the lowest expectations. Can't wait to get the homeloan paid off and cancelled so we can see the tail end of an organisation whose competence and service levels match those of our government.