AB
Anwar B
1 reviews | Active since Dec 2014
14 Sept 2020, 07:21
RE; THEY STOLE MY MONEY
My issue was posted on my last review, To the public out there do not fall for the automated responses as per below. Nothing gets escalated, my understanding of an escalation is that the query gets priority. Nothing has been prioritized or resolved on my query. Dont be fooled, move away from Standard Bank, they are *****ing our hard earned cash.
Standard Bank's reply: 09 Sep 2020, 14:20
Hello Anwar
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards Complaint Resolution Centre ********** ***********
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
14 Sept 2020, 11:17Dear Anwar
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply14 Sept 2020, 11:17
Official
Dear Anwar
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
06 Oct 2020, 16:30Hello Anwar
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was dealt and resolved.
Kind regards
Complaint Resolution Centre
***
***
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was dealt and resolved.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply06 Oct 2020, 16:30
Official
Hello Anwar
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was dealt and resolved.
Kind regards
Complaint Resolution Centre
***
***
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was dealt and resolved.
Kind regards
Complaint Resolution Centre
***
***