CJ
Clinton J
1 reviews | Active since Jan 2010
11 Aug 2023, 08:50
Re: Std Bank RCL making unfounded accusations AGAIN!!
This is not a new complaint but I am unable to comment on the previous one. Just have to say that Standard Bank are at fault here, they have not tried to contact me at all, no calls, no email, no explanation. 2nd time in a couple of months this happens, the last time it actually showed on my credit report that I missed a payment and I assume that will happen this time again. So my credit score is affected incorrectly by their blunder, and they don't have the decency of an explanation.
Std Bank RCL making unfounded accusations AGAIN!! This is the 2nd time in the past couple of months that Std Bank is threatening me regarding a Revolving loan I took out in Decemeber 22. This past weekend I received an sms stating - 'Standard Bank: Dear Client, your revolving loan has been suspended. Please pay amount due to have it reinstated and to ensure it is not permanently revoked' You must understand this loan is paid via a debit order each end every month, and I have twice paid in extra amounts, so I should be ahead on this loan. But instead I get threats like this, for the 2nd time. The last time Std Bank apologised and admitted they were at fault, they even promised to send a letter confirming this. I never received the letter. This is incompetence for such a big institution to have its systems fail in this way. I wonder how many clients have been affected by something similar.
I expect this to be fixed ASAP, and someone from Std Bank to explain to me why this has happened AGAIN!!
Helpful (0)
Replies (8)0
Replies (8)
Standard Bank's replyOfficial
11 Aug 2023, 08:55Dear Clinton
We regret the delay in the matter getting resolved.
We have noted your previous complaint and have escalated this matter with urgency.
We will be in touch with you to resolve this matter.
Kind Regards,
Standard Bank Hello Peter Team ***
We regret the delay in the matter getting resolved.
We have noted your previous complaint and have escalated this matter with urgency.
We will be in touch with you to resolve this matter.
Kind Regards,
Standard Bank Hello Peter Team ***
Standard Bank's reply11 Aug 2023, 08:55
Official
Dear Clinton
We regret the delay in the matter getting resolved.
We have noted your previous complaint and have escalated this matter with urgency.
We will be in touch with you to resolve this matter.
Kind Regards,
Standard Bank Hello Peter Team ***
We regret the delay in the matter getting resolved.
We have noted your previous complaint and have escalated this matter with urgency.
We will be in touch with you to resolve this matter.
Kind Regards,
Standard Bank Hello Peter Team ***
CJ
Clinton J's updateReviewer Update
16 Aug 2023, 10:12Ah of course, service as expected. Got a call on 11 Aug from Thabisile, I explained the situation to her and was asked to email a copy of the sms I received, which I did. And no response since then. Emailed her yesterday to ask if I can get feedback, but zero response. Just makes a person feel so special when a company can take you for a joke like this.
CJ
Clinton J's update16 Aug 2023, 10:12
Reviewer Update
Ah of course, service as expected. Got a call on 11 Aug from Thabisile, I explained the situation to her and was asked to email a copy of the sms I received, which I did. And no response since then. Emailed her yesterday to ask if I can get feedback, but zero response. Just makes a person feel so special when a company can take you for a joke like this.
Standard Bank's replyOfficial
16 Aug 2023, 10:28Good day Clinton
This is not the level of service we strive for.
Please allow us the opportunity to follow up. We will be in touch with a way forward.
Kind Regards,
Standard Bank Hello Peter Team ***
This is not the level of service we strive for.
Please allow us the opportunity to follow up. We will be in touch with a way forward.
Kind Regards,
Standard Bank Hello Peter Team ***
Standard Bank's reply16 Aug 2023, 10:28
Official
Good day Clinton
This is not the level of service we strive for.
Please allow us the opportunity to follow up. We will be in touch with a way forward.
Kind Regards,
Standard Bank Hello Peter Team ***
This is not the level of service we strive for.
Please allow us the opportunity to follow up. We will be in touch with a way forward.
Kind Regards,
Standard Bank Hello Peter Team ***
CJ
Clinton J's updateReviewer Update
04 Sept 2023, 10:31UPDATE - Its 2 weeks later, and even though the loan suspension was removed, I still have not been informed why this has happened to my account and I have received no apology for the mess up either. And to top it all off, I received notification from the credit bureau (I use Clear Score) that my credit score has been lowered because this account is showing as In Arrears including many missed payments via Experian. I plan to settle this loan by March next year and I swear I will never take any loan - personal, vehicle or homeloan with them ever. I can just imagine my vehicle being reposessed because of these failed administration systems of Std Bank.
Seems the people working with these complaint queries have no repercussions for not doing their jobs, and their work is not quality checked. The last lady that helped me promised to call me back when she received the necessary feedback, and of course I knew that phone call would never happen and it didn't. This is unfortunately the level of service I have come to expect from Standard Bank
Seems the people working with these complaint queries have no repercussions for not doing their jobs, and their work is not quality checked. The last lady that helped me promised to call me back when she received the necessary feedback, and of course I knew that phone call would never happen and it didn't. This is unfortunately the level of service I have come to expect from Standard Bank
CJ
Clinton J's update04 Sept 2023, 10:31
Reviewer Update
UPDATE - Its 2 weeks later, and even though the loan suspension was removed, I still have not been informed why this has happened to my account and I have received no apology for the mess up either. And to top it all off, I received notification from the credit bureau (I use Clear Score) that my credit score has been lowered because this account is showing as In Arrears including many missed payments via Experian. I plan to settle this loan by March next year and I swear I will never take any loan - personal, vehicle or homeloan with them ever. I can just imagine my vehicle being reposessed because of these failed administration systems of Std Bank.
Seems the people working with these complaint queries have no repercussions for not doing their jobs, and their work is not quality checked. The last lady that helped me promised to call me back when she received the necessary feedback, and of course I knew that phone call would never happen and it didn't. This is unfortunately the level of service I have come to expect from Standard Bank
Seems the people working with these complaint queries have no repercussions for not doing their jobs, and their work is not quality checked. The last lady that helped me promised to call me back when she received the necessary feedback, and of course I knew that phone call would never happen and it didn't. This is unfortunately the level of service I have come to expect from Standard Bank
Standard Bank's replyOfficial
04 Sept 2023, 10:50Dear Clinton
We regret any delay in the service received.
We will request for the final report on this matter to be issued in order for the team provide a full feedback on this issue.
Once more, we apologize for the service breakdown.
Kind Regards
Standard Bank Hello Peter Team ***
We regret any delay in the service received.
We will request for the final report on this matter to be issued in order for the team provide a full feedback on this issue.
Once more, we apologize for the service breakdown.
Kind Regards
Standard Bank Hello Peter Team ***
Standard Bank's reply04 Sept 2023, 10:50
Official
Dear Clinton
We regret any delay in the service received.
We will request for the final report on this matter to be issued in order for the team provide a full feedback on this issue.
Once more, we apologize for the service breakdown.
Kind Regards
Standard Bank Hello Peter Team ***
We regret any delay in the service received.
We will request for the final report on this matter to be issued in order for the team provide a full feedback on this issue.
Once more, we apologize for the service breakdown.
Kind Regards
Standard Bank Hello Peter Team ***
CJ
Clinton J's updateReviewer Update
27 Sept 2023, 12:44I honestly was not going to come back and respond on this complaint again, but considering how this has been dealt with I just feel I need to and that whoever reads this needs to know what you dealing with at Standard Bank.
My last interaction stated that I received no apology for the mess up as well me being notified by ClearScore (credit bureau) that my credit score had dropped because this loan was listed as having missed payments. I promptly received a call from Std Bank and had to explain everything again, but the girl promised to help and even asked permission to access my credit profile. That was all fine, I then received a Service Request number ***) on 4 Sept, and this was promptly closed on 11 Sept, with an sms stating its been resolved and I will be contacted with details.
So, its 27/09 today and I have still never received an apology from the bank, nor anything in writing to provide the credit bureau with proof that its a mistake, but more importantly - again nobody contacted me with any details of what exactly has been resolved. They've probably done nothing.
I've given up...like in my previous comments, if this was vehicle finance or even a home loan, it could be a lot more serious. Don't take any loan product with this bank! Their systems are flawed. I feel sorry for anyone who has been rejected for a home loan based on incorrect data at the credit bureau
My last interaction stated that I received no apology for the mess up as well me being notified by ClearScore (credit bureau) that my credit score had dropped because this loan was listed as having missed payments. I promptly received a call from Std Bank and had to explain everything again, but the girl promised to help and even asked permission to access my credit profile. That was all fine, I then received a Service Request number ***) on 4 Sept, and this was promptly closed on 11 Sept, with an sms stating its been resolved and I will be contacted with details.
So, its 27/09 today and I have still never received an apology from the bank, nor anything in writing to provide the credit bureau with proof that its a mistake, but more importantly - again nobody contacted me with any details of what exactly has been resolved. They've probably done nothing.
I've given up...like in my previous comments, if this was vehicle finance or even a home loan, it could be a lot more serious. Don't take any loan product with this bank! Their systems are flawed. I feel sorry for anyone who has been rejected for a home loan based on incorrect data at the credit bureau
CJ
Clinton J's update27 Sept 2023, 12:44
Reviewer Update
I honestly was not going to come back and respond on this complaint again, but considering how this has been dealt with I just feel I need to and that whoever reads this needs to know what you dealing with at Standard Bank.
My last interaction stated that I received no apology for the mess up as well me being notified by ClearScore (credit bureau) that my credit score had dropped because this loan was listed as having missed payments. I promptly received a call from Std Bank and had to explain everything again, but the girl promised to help and even asked permission to access my credit profile. That was all fine, I then received a Service Request number ***) on 4 Sept, and this was promptly closed on 11 Sept, with an sms stating its been resolved and I will be contacted with details.
So, its 27/09 today and I have still never received an apology from the bank, nor anything in writing to provide the credit bureau with proof that its a mistake, but more importantly - again nobody contacted me with any details of what exactly has been resolved. They've probably done nothing.
I've given up...like in my previous comments, if this was vehicle finance or even a home loan, it could be a lot more serious. Don't take any loan product with this bank! Their systems are flawed. I feel sorry for anyone who has been rejected for a home loan based on incorrect data at the credit bureau
My last interaction stated that I received no apology for the mess up as well me being notified by ClearScore (credit bureau) that my credit score had dropped because this loan was listed as having missed payments. I promptly received a call from Std Bank and had to explain everything again, but the girl promised to help and even asked permission to access my credit profile. That was all fine, I then received a Service Request number ***) on 4 Sept, and this was promptly closed on 11 Sept, with an sms stating its been resolved and I will be contacted with details.
So, its 27/09 today and I have still never received an apology from the bank, nor anything in writing to provide the credit bureau with proof that its a mistake, but more importantly - again nobody contacted me with any details of what exactly has been resolved. They've probably done nothing.
I've given up...like in my previous comments, if this was vehicle finance or even a home loan, it could be a lot more serious. Don't take any loan product with this bank! Their systems are flawed. I feel sorry for anyone who has been rejected for a home loan based on incorrect data at the credit bureau
CJ
Clinton J's updateReviewer Update
27 Sept 2023, 12:46Just to add - the payments are still reflecting as 'missed payments' at the credit bureau.
CJ
Clinton J's update27 Sept 2023, 12:46
Reviewer Update
Just to add - the payments are still reflecting as 'missed payments' at the credit bureau.
Standard Bank's replyOfficial
27 Sept 2023, 13:29Dear Clinton
This is not the level of service we strive for.
Please allow us the opportunity to follow up. We will be in touch with a way forward.
Kind Regards,
Standard Bank Hello Peter Team ***
This is not the level of service we strive for.
Please allow us the opportunity to follow up. We will be in touch with a way forward.
Kind Regards,
Standard Bank Hello Peter Team ***
Standard Bank's reply27 Sept 2023, 13:29
Official
Dear Clinton
This is not the level of service we strive for.
Please allow us the opportunity to follow up. We will be in touch with a way forward.
Kind Regards,
Standard Bank Hello Peter Team ***
This is not the level of service we strive for.
Please allow us the opportunity to follow up. We will be in touch with a way forward.
Kind Regards,
Standard Bank Hello Peter Team ***