Re-pathetic and substandard service

<p>I have never been disrespected and humiliated in my life like how Andrew Makgatho standard bank card division "consultant "Arrogant and not helpful. I wanted to escalate the matter to the team leader which was not available . Kept me on hold for than 10 min . Call duration was more then and hour with no solution to my query .</p> <p>He was least boretherd that I was going to escalate this matter . This a rogue operation from card division, without a senior person overseeing the department </p> <p> </p>