Re instatement of cheque account

Dear Hello Peter My name is Ellen Tshabalala, an account holder with STD bank for over 40 year. I am aggrieved by the following: 1 Among other accounts, I have a cheque account with STD bank has put on a "lock out status" and as its explained to me, I must close my account and re-open account after 6 months. It is alleged that my account has been inactive for three months, which is not true. 2. I have attempted to visit the STD bank in Bryanston Shopping Centre, requesting that my account be reinstated because it is not true that I acted irresponsibly within the 3months time frame. What happened is, when I checked my balances as I normally do on the auto plus, on this particular account it showed "unavailable" instead of showing me the exact status of the existing balance. I went through an ordeal inside the bank trying to figure out why it says unavailable. It was only then that I was told the account is overdrawn. I made a deposit to cover my overdraft. It still gave me problems. Then the bank deduced that I have a "lock out status" which stops me from operating on this account anymore since, " it is alleged that my account was over three months, which is highly UNTRUE and I have proof to that effect. Several attempts have been made by the internal officials, especially Zac and Lehlohonolo to address this matter, all in vain. This has caused me serious agony that caused me serious embarrassment of returned debit orders. There was no decency by the bank to inform me about the lock out status decision before it was taken, nothing. I came to the back way before three month ( the deadline to close account that is inactive), none what so ever. I am quite upset by this conduct and I'm quite aggrieved by this behavior of what I deem "a loyal bank". I have all the evidence of my visits to the bank and the supporting statements to show transactions. Please help re-instate my account without any unfair placed judgement against me. I also wish that the auto plus reveals the details of account as they are whether positive or negative balance like all accounts so I can know what is going on my account. Looking forward to your positive response. Kind Regards Ellen Tshabalala *** or ***