Re-fund From Standard

Last year I realized that Standard Bank re allocated my old account number (Closed account) to a new individual, That account was still receiving money meant for me from a certain organization as I had not updated them with my new banking details (Which Was My fault). I tried going to various Standard bank branches to find a way to resolve this matter which all bank managers told me it's not their fault and therefore could not help me get the missing funds. I then posted my frustrations on social media and somebody adviced me to send my story or complaint to Hello Peter which I did, my situation was resolved within 6 months as all the money was refunded to my new bank account which is with a different bank. If it was not for Hello Peter I would still have not received help from Standard Bank.