Re-advance mess - only call centre agents to talk to and always a confusion every time

I have requested a re-advance on my home loan. I was approved and sent through all required documents. I was told to wait 5-8 business days for the payment to reflect. It has been over a month now of constant phonecalls, and every time there is another issue. The last issue was due to home insurance, which I have through my sectional title and was an error on their part. It was closed. Now I am trying to establish what is happening and now they cannot access my profile when I call. Can someone from home loans who is working on my re-advance please contact me as I am getting very angry to constantly being shoved form pillar to post with a new issue every single time. It's a mess and I am very angry now. I am requesting a re-advance for a specific reason and I wouldn't if it wasn't important. You are messing me around.