Re-advance application

Worst service I've experienced with Standard Bank in the +/- 17 years I've been banking with them. The call center help desk has been 50/50, but the sales department for the application to obtain a re-advance on an existing bond is terrible. I've been granted approval for an additional bond, but that's not what I app**** for and now over 30 days later nothing has happened. I've sent emails to the correct email addresses and even the complaints line. I'm still waiting, 5 days later, for someone from your complaints department to get back to me. It’s just a joke, I'm strongly considering moving both bonds, my two accounts and building insurance I currently have with Standard Bank. the amount of time and money spent would compensate the move to another Bank.