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Salome K

1 reviews | Active since Feb 2012

18 Apr 2016, 20:33

RE ACTIVATING AND BILLING ON CLOSED CREDITCARD

30 March again I received a statement, indicating that THIS ACCOUNT WAS STILL OPEN. I again phoned on the 11th of April 2016 and was informed account was still open because there was a CREDIT owed to me. The consultant did all the transactions and service request ***was logged to complete the transfer and account to be closed. The money was transferred to my account on the 12/4/2016 BUT today18 April 2016 again I was phoned and told that there is still a outstanding amount due by me. I again explained that the gold card was replaced by a titanium card and upon receiving the titanium card the gold card was deactivated/REPLACED by and therefore it is IMPOSSIBLE to have any debt on it. This is an automatically action upon activating the new card. A Standard bank rule !!!!!service request *** was logged TODAY. STRANGE AS TITANUIM IS PAID OFF

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Replies (2)
Standard Bank
Standard Bank's reply19 Apr 2016, 10:21
Official
Hello Salomek,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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*** (fax)
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SK
Salome K's update03 May 2016, 18:29
Reviewer Update
After all the conversations, emails, service requests AND PROMISES SINCE MY PREVOUIS REPORT, the money as payable to my "GOLD CARD" FOR "TITANIUM CARD" WAS TRANSFERRED BY ME to non-existing "Gold card" in order to close whatever "gold, titanium card. I TODAY received a new statement indicating SBank is owing me money AGAIIIIN, thus the issue is STILLL the same old story, pleaaase I AGAIN is requesting CLOSE THIS NON EXISTING CARD or whatever card is still open. If I phone the poor consultant is just as confused as to money from gold to titanium card. All the SBank people I speak to admit this is as a result of SBank been in error. I now insist that this matter be urgently addressed and SBank to provide me with letter of closures for both GOLD CARD" FOR "TITANIUM CARD within 1 working day. I requested assistance from the Banking ombudsmen, and is not taking any further nonsense in this regard. I also HAVE opened a new account with FNB AS A RESULT OF THIS DRAGGING and frustrating ISSUE. The fact that I every time must speak to someone else and then start the investigation and really not know how to solve this issue- there is no personal contact person to email or phone do not make it easier.