RCP Loan Settlement Account number ***

In March 2024 I received a 'once and for all' settlement for my RCP loan account that is currently in arrears stating that if I pay an amount of R35 453 by end of March the account will be settled and closed (I have proof of this comms). I immediately called and stated that I don't have that kind of money at the time but would be able to pay it in December 2024 as Im willing to sacrifice my bonus to settle the account and the consultant I spoke to assured me that they have made a note on my account and that I must just call in December to settle the account. However, when I called now, I was told the account is no longer with the same debt collector, the new debt collector is now not offering this settlement. This is not fair and is not treating me fairly as a customer because I was promised that in December I would be able to make this settlement and now that promise is not being kept because of internal changes. I would like Standard Bank to intervene please and ensure the promise is kept and honoured because at the end of the day even though it is now with third parties, my contract for the loan is with Standard Bank. I have made continued efforts from my side by making monthly payments as arranged and the fact that Im willing to sacrifice my hard earned bonus should be telling of my character but I have now been left with false promises and not being treated with same kind of transparency and loyalty. Standard Bank must resolve this matter please.