ME
Motlatla E
1 reviews | Active since Feb 2015
10 Dec 2019, 14:00
RCP LOan Closure
Good day
I settled the RCP loan I had via EFT, went to the branch to close it officially and was told to pay a settlement amout of R700,00 and the account will be closed same night.
To my surprise when I double checked with transactional banking department they say the account is still active. I saw on the internet banking too that the account is still active and busy generating interest.
Kindly close it and reverse any other interest occurring since I went to close it inside the bank (Mall@Reds)
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
11 Dec 2019, 05:20 Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
Standard Bank's reply11 Dec 2019, 05:20
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
Standard Bank's replyOfficial
17 Jan 2020, 11:05Dear Motlatla
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Kabelo Molefe
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Kabelo Molefe
Complaint Resolution Centre
***
Standard Bank's reply17 Jan 2020, 11:05
Official
Dear Motlatla
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Kabelo Molefe
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Kabelo Molefe
Complaint Resolution Centre
***