RCP increase

I am a prestige customer and app**** for an increase in my RCP on the 2nd of April. Up to date, I have not received any indication if my RCP increase is declined or accepted. i have gone to Standard bank's Rondebosch branch almost 10 times now and I am always told that the case will be escalated.<br> <br> I eventually got a SMS on the 9th of April that my case is being handled with the reference number *** and yet no information even when I call customer center. I have called your complaint division and was given another reference number ***) but still no update. <br> <br> It is very frustrating and disappointing because as I told my prestige banker, I need the money for an unexpected medical emergency! <br> <br> Can SOMEONE please tell me what is going on???