Hellopeter
Share Your Experience
CF
Craig F

1 reviews | Active since Dec 2016

13 Dec 2016, 16:02

RCP Debit Order dates

<p>I receive an sms from Standard Bank this morning confirming that the debit order for my personal loan will be processed on the 15/12. I went to the Bedfordview branch to notify them that they cannot debit my account on that date and that they should stick to the date agreed upon. Nobody in the branch could assist me with changing the debit order date??? After leaving a complaint, I get a phonecall from Standard Bank confirming that they will only debit my account when I have funds in the account, which AGAIN is not ethical. The early debits will mess up my budgeted holiday for December. STANDARD BANK, WHY CAN YOU NOT TAKE AN INSTRUCTION FROM A CLIENT AN KEEP THE DEIT ORDER DATE THE SAME AS USUAL???????</p>

0
Replies (3)
Standard Bank
Standard Bank's reply14 Dec 2016, 13:56
Official

Good day Craig Fox

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply15 Dec 2016, 10:14
Official

Good day Craig Fox

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply15 Dec 2016, 13:46
Official

Good day Craig Fox

We appreciate you bringing this matter to our attention.

As per our earlier communication we shall be monitoring your account for the reversal and will contact you as soon as the matter has been resolved.

Kind regards

Complaint Resolution Centre

***

*** (fax)

***