PJ
Pakama J

1 reviews | Active since Mar 2013

02 Sept 2023, 18:23

RCP

Standard Bank can’t seem to close my RCP account. I have the revolving account kept for rainy days, I received an sms to pay R144 as my account was in arrears and provided that the amount was paid i could not revolve. I paid in and the funds were still held back to this day but they kept debiting service fees and and. My decision was then to close the account but I am told I owe the service fees on the account. I urged my point to say the funds were not made available to me therefore what service fee? Eventually the gentleman who I was on the phone with gave in to say he sent an email for my request. I still see account as being active a week on. I would really be happy to get a call to sought this out, calling in is really costly, you are sent pillar to post…..collection says it’s transaction

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Replies (1)
Standard Bank
Standard Bank's reply03 Sept 2023, 08:12
Official
Good Day Pakama

This is not the level of service we strive for. 

We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards
Standard Bank Hello Peter Team 
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