rcp

On the 9th of July l made it known to the bank that my account was not functioning as l was told it would. Standard bank complaints department refered me back to the branch, were l dealt with Mark and his manager William who gave me his word that he was going to personally get involved and make sure that my account is operating the way l was told it would. I have been told several things by people who are in senior positions at the bank which are incorrect. I am still unhappy with the way my case was or is being handled, that l have requested for a report from the bank and it is a mission to get it. I am very unhappy with the service, very unprofessional people who represent the bank.<br> Well, I would like to escalate my complaint to bankers association of South Africa. I need my report.