MP
Maria P

1 reviews | Active since Oct 2011

07 Apr 2025, 11:08

RCA account and fees

Poor poor poor -I still did not have any feedback on the dispute below. I phoned standard bank to close an RCA account on the 22 and 23rd of March, I was informed to wait until after the debit order date that was the 25th of March 2025. I do understand the reason why she indicated only to close the account after the debit order. So that standard bank can debit the account with more than 2 506.35. I want my money back every sent!!!!!!!! And I want this account close as promised, when I pay, they will close it immediately will there is still amounts added on the account.

Firstly, I do not understand how the amount is more than the APP is showing. The APP amount this morning was R0000, the letter indicates R00000?

Please also log a dispute for me for a refund for credit life protection the amount of R458.36, as I do not have to pay for the month going forward the account is settled. I want it refunded.

Also please log a dispute for me for the interest amount of R1978.99, this is incorrect and should be refunded

The initial loan amount was R***, why is the settle amount on the letter R***x?

Please explain all the extra cost.

On the 31st of March 2025, an RCA Loan service fee of R69.00 was also added on this account????? Please refund immediately. The Revolving cr account 021*** stands with an outstanding amount of R11.09, is this account still open for additional cost to be added??

Refund me for the interest amount that was charge on the Revolving cr account, the credit life protection amounts as well as the RCA loan service fee.

Waiting to hear from you.

0
Replies (1)
Standard Bank
Standard Bank's reply07 Apr 2025, 11:27
Official
Dear Maria, 

Thank you for contacting us for assistance. 

We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 

We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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