Rayhaan Gafoor won't listen to suggestions

I called their customer service after being on hold for 45 minutes spoke to an agent who asked me what she calls security questions and according to her I failed them.

I was again put on hold for another 15 minutes until I was put through to Mr Rayhaan Gafoor who actually sounded like he was bored with my call. He said I should either go to bank or phone back after 24 hours. Chances are again I will be on hold forever. Suggested that can't he provide me with an email I can use to attach my details and they can compare them or maybe update their system but he flatly refused.

My problem is I phoned two months ago and spoke to a gentleman that said he will courier my car docs to a Keywest branch and it was not done. I have a car finance that ran from 2009 to 2014.Thats all I wanted cos I need to register the car into my name. Mr Rayhaan Gafoor came with prepared answers and was not willing to listen to suggestions. It's frustrating when agents somehow feel that they have super answers and are not willing to listen. The person I spoke to 2 months ago is not different to Mr Gafoor. It felt like I was speaking to an automated voice with Mr Gafoor. If these are the kinds of Supervisors Standard banks has then it clearly explains the amount of time a caller has to be on hold for. A request of 2 months ago and an hour on the line and not getting any assistance.