Rather stay clear- especially if you are a NPO

Standard Bank - South Africa I have never in my life been so disgusted with the service of a bank.

Our NPO's internet banking was suspend on the 18th of July. After 2 weeks of following up and receiving multiple different answers as to what we should do, we decided to close the account. Your lack of service meant that we had to BORROW money to pay our staff's salaries... Yes, a NPO who is already cash strapped had to make debt to fulfill our obligations.

When the designated persons went to the branch they were told that the account can't be closed until we have opened another account. This was DONE on the 5th of August. When we followed up today (after hearing that our new account will be closed if there is not a movement in funds) we were told that a call was made to confirm that we will in fact, be closing our account. The call was made to myself on 17 August (you can do the math on how slow your process is) which I missed. I called back TWICE and there was no answer.

Now, late afternoon (on a Friday) we receive communication that we need to complete and sign two other forms and submit them before 10:30 morning so that the money can be transferred as soon as possible.

And guess what... It is monthend AGAIN.

I am more than willing and will happily supply you with proof of the above-mentioned communication (not that I can even call it that).

Shame on you.