Rate change letter and ongoing discrepancies.

I am writing to express my frustration and confusion regarding my account’s debit order payments. The last rate change letter I received was dated September 19, 2024, and since then, I have noticed that the rate has changed twice. However, I have not received any updated communication from the bank regarding these changes.

This lack of clear and timely information has caused significant inconvenience, as every month the debit order amount differs without any explanation. It is increasingly difficult to manage my finances when I am unable to anticipate how much will be deducted from my account. The inconsistent deductions are not only frustrating but also concerning, as I cannot plan my budget accordingly.

Could you kindly provide me with the last two rate change letters, detailing the updated rates and the reasons for these changes? I would appreciate it if this matter could be addressed promptly, as it is becoming quite distressing to deal with these ongoing discrepancies.